Return & Exchange

Return & Exchange Policy

At Cardaa, we take pride in the quality and craftsmanship of every handbag. Each piece is carefully inspected before dispatch. However, if something isn’t right, we’re here to help.

Returns & Exchanges

We accept returns or exchanges in the following cases:

You received a damaged, defective, or incorrect product
The product has a manufacturing defect

Conditions

Request must be raised within 48 hours of delivery
Product must be unused, in original condition, with all tags and packaging intact
Only one-time exchange is allowed per order
Sale/discounted items and customised products are not eligible

How to Request

To initiate a return or exchange:

Email us at hello@cardaa.in
Share your Order ID, product images, and reason for request

Refunds

Refunds are processed only in the following cases:

You received a damaged or incorrect item, and replacement is not available
Your order was cancelled before shipping (prepaid orders only)

Refund Method

Refunds will be processed to your original payment method within 7–10 business days
For COD orders, refunds (if approved) will be issued via UPI/Bank Transfer after successful pickup and quality check

Important Note

Refunds will not be issued for:

Minor color variations due to lighting or screen settings
Change of mind after purchase

Reverse Pickup & Charges

We will attempt to arrange a reverse pickup for eligible returns/exchanges
If reverse pickup is unavailable, customers may be required to self-ship the product
For returns/exchanges due to personal preference, a ₹150 logistics fee may be: